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Health & WellnessRefund & Return Policy
Doorstep Logistics Limited (Doorstep)
Your satisfaction is our primary goal. To ensure a
worry-free shopping experience at Doorstep, we have established a clear and
simple Refund & Return Policy.
1. Conditions for Product Return
You may return or exchange a product if:
The product is found to be defective or damaged upon
delivery.
The product has already expired.
The wrong product was delivered instead of the one ordered.
There is a significant discrepancy in the weight of the
product.
2. Return Timeframe
Perishable Goods (e.g., Milk): For milk or similar
perishable items, customers must check the product in the presence of the
delivery person. Any issues must be reported immediately to the delivery
person. No complaints will be accepted after 1 hour of delivery.
Dry Goods (e.g., Tripti Spices or Grocery): Complaints must
be lodged through our customer care or website within 24 hours of receiving the
product.
3. Refund Method
If you have made a pre-payment and qualify for a return:
The refund will be processed to your original payment method
(Voucher or Cash) within 3 to 5 business days after the complaint is verified.
Payment gateway charges or cashback adjustments may be
applied according to the refund policy.
4. Non-Refundable Scenarios
A refund or return will not be applicable if:
The product has been used or the original seal is broken.
The original invoice or cash memo is lost.
The return request is based on a "change of mind"
(provided there is no defect in the product).
5. How to File a Complaint?
For any return or refund requests, please contact us through
any of the following channels:
Hotline: +880 1307060501 (9:00 AM - 10:00 PM)
Email: support@doorstepmall.com